Shipping policy

Shipping Policy

At SOLSTICE & PEARL, we are committed to providing a smooth and reliable shopping experience.

Shipping Rates

We offer the following shipping rates:

• Orders under US$75: US$8.99 shipping
• Orders of US$75 or more: Free shipping

Shipping Availability

We currently ship to the countries and regions available at checkout.

Shipping Times

Delivery times may vary depending on the destination, carrier, and other factors outside our control.

Estimated delivery times, when available, will be provided at checkout or in your order confirmation.

Please note that delivery estimates are not guaranteed and may be affected by circumstances such as carrier delays, customs processing, weather conditions, holidays, or other unforeseen events.

Order Processing

Orders are processed after payment has been successfully completed.

Once your order has been shipped, you may receive a shipping confirmation and tracking information when available.

Tracking Your Order

When tracking information is available, it will be provided to you by email.

Please allow some time for tracking information to become active after your order has been shipped.

Delays and Delivery Issues

SOLSTICE & PEARL is not responsible for delays caused by shipping carriers, customs, weather, holidays, incorrect or incomplete delivery information, or other circumstances beyond our reasonable control.

If your order appears to be delayed or you experience a delivery issue, please contact us and we will do our best to assist you.

Incorrect Shipping Information

Please make sure that your shipping address is complete and accurate before completing your purchase.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact us as soon as possible at:

solsticepearljewelry@gmail.com

Please include your order number and, when applicable, photographs of the damaged package and product.

If you have any questions about shipping, please contact us:

SOLSTICE & PEARL
Email: solsticepearljewelry@gmail.com