Refund policy
Returns & Refunds
At SOLSTICE & PEARL, we want you to feel confident and happy with your purchase. If you are not completely satisfied with your order, we offer a 30-day return period.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
• Be unused and unworn
• Be in its original condition
• Include the original packaging, where applicable
• Not show signs of damage, alteration or excessive wear
How to Request a Return
Before sending any item back, please contact us at:
solsticepearljewelry@gmail.com
Please include your order number and the reason for your return. We will provide you with the return instructions and return address.
Do not send an item back without contacting us first.
Return Shipping
For returns due to a change of mind, the customer is responsible for the return shipping costs unless otherwise required by applicable law.
If an item arrives damaged, defective, incorrect, or different from what was ordered, please contact us as soon as possible. We will review the situation and, where appropriate, provide a replacement or refund.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow your payment provider additional processing time for the refund to appear in your account.
For eligible UK cancellations, refunds will be processed in accordance with applicable consumer protection laws.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us at solsticepearljewelry@gmail.com as soon as possible and provide your order number and photographs of the item and packaging.
We will review the issue and work with you to resolve it.
Non-Returnable Items
Items that have been worn, damaged, altered, or returned without their original packaging may not be eligible for a refund.
Any personalized or custom-made items are non-returnable unless they arrive faulty or damaged, except where applicable law provides otherwise.
Important
This return policy does not limit or exclude any consumer rights that cannot legally be limited or excluded under applicable law.
Customers in the United Kingdom retain their statutory consumer rights, including applicable cancellation and refund rights for online purchases.
Contact Us
If you have any questions about returns or refunds, please contact us: